Physical products which require shipment (ex: clothes, accessories, hats, bags, etc…)
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within 1 week’s time! Email us at firstname.lastname@example.org.
Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received.
Return Address in US
Use the address below to return misprinted/damaged/defective items within 1 week after the product has been received.
11025 Westlake Drive,
Charlotte, NC 28273
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Wrong size and buyer’s remorse:
We do not refund orders for buyer’s remorse, and size exchanges. A new order, at your expense, would need to be placed for an updated size.
Digital products (ex: downloadable items such greeting cards, postcards, etc )
We do not offer refunds for digital products. All orders are final.
For any questions, please email us at email@example.com .